Je viens de faire une demande d’intervention pour un passage du HW2.5 vers HW3 à mon domicile (j’ai le FSD).
Si c’était possible qu’au SC, j’aurai attendu la fin du « confinement » afin de ne pas me déplacer juste pour ça (même si c’est une intervention au garage et possible avec attestation).
J’ai reçu un mail de confirmation que c’est accepter. A voir si c’est maintenu ensuite.
"Your Mobile Service appointment for xxxxxxx is confirmed for xxxxxx 2021. Your technician will arrive between 8:30 AM and 12:30 PM at ‹ mon adresse en France ›.
For a touchless Service experience, please park your car in an accessible location. You’ll receive a notification once your Mobile Technician has arrived on-site and started work. If you need to speak with our Service team, please be mindful that we are practicing social distancing in addition to the other recommended precautionary measures to limit exposure.
If additional information is required, we will contact you.
On the day of your appointment, we will contact you before arrival and wait up to 15 minutes before proceeding to the next scheduled appointment.
Helpful Tips:
Q: What if I want to change my address?
A: To change your address, use the Tesla app. Please note this action may change your appointment time.
Q: Can I reschedule?
A: Yes. Please use the Tesla app for the most up-to-date availability. In the event of a breakdown, flat tire, or lockout, contact Roadside Assistance.
Q: What if I have an additional concern?
A: Use the Tesla app to add service notes to your appointment by clicking the “edit” button. Last minute additions to requested services will be accommodated as time and resources allow.
Q: Will I receive a cost estimate prior to my appointment?
A: You will receive a cost estimate prior to your appointment based on the information provided. This estimate is subject to change based on completed work.
*Note: You may have a software update available on the day of your appointment. Please do not install this update. It will be used by the service team to complete your appointment. If you install the update before your appointment, we will need to resend the update, which can extend your appointment time based on connectivity."